End-user Self Service Enablement
Emtec's Service Request Management (SRM) process that reduces IT service desk call volumes by providing end-users tools and resources that enable them to request IT services and resolve common IT issues without IT intervention. Emtec works with you first to define your catalog of services, then to automate service request processes for each. The catalog is published for your end-users, empowering them to request services. For some Emtec clients, this process has helped reduce service desk call volumes by 30%, while limiting service request times to those published in the service catalog.
Service at a Glance
- Development of Service Request Management (SRM) process including an IT Service Catalogue
- Automation of service request process
- Automation of end-user self-help on common IT issues
Value
- Empowers end-users to request services
- Reduces service desk call volumes by up to 30%
