IT Service Catalogue Realization
Emtec assists IT departments in the creation of clearly articulated service catalogues – to help demonstrate the value of their services and more efficiently manage their delivery. We work with you to thoroughly document, in a single reference catalogue, all of the services your IT organization provides. We bring a pragmatic approach to the service definition process, and accelerate the process by using our baseline ‘common service definitions', which provide a baseline catalogue that typically captures up to 70% of IT services. When complete, your IT service catalogue provides you with an overall picture of your IT assets and the services you provide – an invaluable tool for making decisions now and in the future. It also helps the business side of organizations understand what IT does, and helps everyone focus on linking IT services to business value.
Service at Glance
- Creation of a comprehensive IT services catalogue documenting all services offered by and the assets of your IT department
- Process is accelerated by the use of Emtec’s ‘common service definitions’ to provide baseline catalogue covering up to 70% of service
