Application Development Support Services
Emtec’s Application Development Support services offer post implementation support for applications developed by Emtec or other resources. Services include production support, maintenance, problem resolution, patches and training of your L1 support team.
Service at a Glance
- L2 & L3 support/traiingn & mentoring of your L1 support team
- Establishment of SLOs with application users
- Management of problem resolution process for applications developed in house
- Management of software vendor interaction
- Management of patching process for tools & platforms and development & application of patches for application code
- Management of scheduled maintenance and reporting of relevant service metrics
Value
- Reduced down time, faster restoration of critical business services, ehanced business continuity
- Maintenance of performance and availability objectives
- Minimized risk
- Enables internal IT to focus on enhancing service rather than supporting applications
